Refund Policy

At NewExploration, we take pride in the quality of the food and service we provide. Our refund policy is designed to ensure a fair and transparent process for returns and exchanges. Please read the following terms carefully to understand our practices regarding refunds.

Cancellation Policy

You may cancel your order within 10 minutes of placing it without any charge. To cancel, please call +44 20 7946 0958 or visit newexploration.site. Unfortunately, we cannot cancel orders that are already prepared or en route.

Return Policy

If you are not satisfied with your order due to quality issues, such as undercooked or overcooked food, you may request a refund or exchange. To be eligible for a return, please contact us within 2 hours of receiving your order by calling +44 20 7946 0958 or by visiting our website at newexploration.site. You may be required to return the uneaten portion of the food in its original packaging to 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom for inspection.

Incorrect Order

If you receive an incorrect order, please contact us immediately at +44 20 7946 0958. We will arrange a re-delivery of the correct order or offer a refund. When possible, please provide photographic evidence of the incorrect item to expedite the process.

Refund Processing

Refunds will be processed using the original method of payment within 7-10 business days of the claim being approved. Depending on your bank, it may take additional time for the credit to reflect in your account. If you have not received your refund after this period, please contact our customer service team.

Exceptions

Please note that we cannot offer refunds or exchanges for minor issues such as personal taste preferences. Additionally, any order issues reported after 2 hours of receipt may not be eligible for refund or return.

Non-Refundable Items

Gift cards and promotional items are non-refundable and cannot be returned.

Amendments to the Refund Policy

NewExploration reserves the right to amend this Refund Policy at any time. The Refund Policy was last updated on April 15th, 2023. Please review our website occasionally for changes to the policy. Your continued patronage of NewExploration following any changes means that you accept and agree to the changes.

Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact our customer service team at +44 20 7946 0958 or through our website at newexploration.site. Our team is dedicated to ensuring that your experience with NewExploration is nothing short of excellent.